Rental Agreement
RENTAL TERMS & CONDITIONS
SUMMARY
The following is a summary of the rental conditions for Alaska Overlander. Please contact us with any questions you may have.
PRICING
For up to date availability, rates and to get a quote, please visit our online booking page.
Our rentals are booked on a daily basis. This allows you the use of the vehicle for the entire day on your first and last day of the rental period.
Rates shown do not include taxes and fees. A State of Alaska camper vehicle tax of 3%, a Municipality of Anchorage rental car tax of 8%, and a $75 preparation fee will apply to each rental.
Included mileage is 150 miles per day, calculated over the total rental period. Your total included mileage will be calculated at 150 x number of days rented.
Unlimited mileage may be purchased for $25.00/day (not available as single supplements and must be purchased prior to vehicle pick-up).
Additional mileage overages are assessed at $.50/mile upon return.
DRIVER REQUIREMENTS
All drivers must be at least 25 years of age and possess a current and valid driver’s license. Proof of a foreign driver’s license as well as a current passport are required for international drivers.
All drivers must be able to present the original driver’s license at the time of pick-up. Additional drivers must be approved and listed on the rental agreement in order to drive the rental vehicle.
The primary driver must present a credit card with a matching name.
DRIVING RESTRICTIONS
Travel on all public roads within the State of Alaska and Canada is permitted. Travel is permitted into Canada, please notify us if your travels will be taking you into Canada.
Our rentals are not intended to be used in designated or undesignated off-road areas or on closed roads, as such the use of our vehicles in these applications and settings is strictly off limits.
The renter is liable for all damages to vehicle, tires, windshield, additional equipment, towing charges, along with any additional expenses resulting from getting stuck, breakdown or accident.
It is expected that you will verify road conditions in advance of travel. The best source information regarding road conditions is Alaska 511.
The consumption of alcohol, marijuana, or other intoxicants while operating the vehicle is strictly prohibited.
PICKUPS AND RETURNS
Rentals may be picked up and dropped off Monday through Friday at 1111 E. Dowling Rd.
We also offer convenient pickups and returns anywhere within the Anchorage area (airport, hotel, or other public location) Monday through Saturday 8am-6pm for a $25 service charge, or after hours 6pm-8am for $75. Please provide details when booking the reservation.
All pick-ups and drop-offs are scheduled by appointment and these services may not be immediately available outside of your scheduled appointment window. If you are unable to meet at the schedule time, please contact us directly.
If you are concerned about missing a prearranged pick-up or drop-off time, please contact us and we will do our best to accommodate you.
Additional days may be added to a booking as availability allows and will be charged at the current rate.
Late pickups or early returns will not be eligible for any refunds or reductions in rate.
Pickups and returns are only available in the Anchorage area, we do not offer one-way rentals.
DEPOSIT, PAYMENTS, & CANCELLATION POLICY
A non-refundable deposit of 25% of the total booking is required to secure a rental.
Reservations cancelled within 48 hours of booking may receive a full refund of deposit amounts.
100% of the rental balance is due 30 days prior to pick-up and is non-refundable.
A $1500 damage deposit will be withheld from the credit card on file 24 hours in advance of your scheduled pickup time. If you wish to use a different card for this, please contact us. The damage deposit will apply to any damages, lost or broken equipment, mileage overages, loss of key, charges to fill gas tank, parking tickets, excess cleaning fees, etc and any unapplied funds will be released within 7 days of return.
Rescheduling requests may be subject to additional fees.
All cancellations and rescheduling requests must be submitted in writing to Alaska Overlander.
While we understand that plans can and do change, often due to unforeseen and sometimes unpleasant events, our cancellation terms are final and binding. We highly recommend all rental clients consider purchasing traveler's insurance to protect themselves from last-minute cancellations. Certain extenuating circumstances may at times impact these Terms and we reserve the right to amend them at any time, so please check our website periodically to stay up-to-date.
CURRENCY
All transactions are conducted in US Dollars ($US).
Refunded amounts may vary from the amount of the initial deposit charged on your card, as exchange rates are changeable: Please note that we do not accept any liability for this variance.
Refunds to credit cards are contingent on the renter's financial institution and may take up to 15 business days to process.
Please note that some international transactions may incur and additional processing fee (~3%). Please request wire instructions to avoid these fees.
Discounts and promotions, when offered, are non-combinable and non-transferable.
INSURANCE
Insurance coverage on all rentals is included as part of our rate. Insurance coverage may not be waived, nor discounts offered for providing your own insurance.
If damage is incurred during the rental term, renters will be responsible for paying the deductible and any damages that are in excess of insurance coverage.
ADDITIONAL EQUIPMENT
All equipment provided (tent, cooler/fridge, stove, cookware, etc.) is the responsibility of the client to maintain during the duration of the rental. You authorize us to charge all replacement costs to the credit/debit card for any rental equipment returned damaged, broken, lost, or stolen.
Additional equipment is subject to availability and any failure of Alaska Overlander to provide this equipment does not allow the cancellation terms to be void.
Rental requests for additional equipment cannot be cancelled on the day of pick-up and must be paid for.
ACCIDENTS
If an accident occurs, contact us as soon as possible, and we will work to get you back to enjoying your trip as fast as possible.
We require that you gather information from the other party (license, insurance, and contact information).
You may need to file a police report if there are extensive damages (in excess of a $500 or resulting in injury).
MAINTENANCE & RESPONSIBILITY
While we recognize that driving conditions can at times be unpredictable, you are required to protect the vehicle against inclement weather and other road hazards. Failure to do so will result in damages due to the customer. While our fleet comes equipped with all-terrain tires, we advise you to use your best judgement and only travel when you are comfortable in your abilities to handle the driving conditions presented. Below are a list of further responsibilities and considerations.
All new damage to the vehicle and equipment is the responsibility of the renter regardless of fault.
Protect the vehicles paint from "pin-striping," which occurs when traveling in areas with overgrown vegetation and brush. Excessive damage will result in a detailing fee of $150.
Use the correct fuel on the given vehicle at all times.
Return both vehicle and equipment in a clean and respectable state. Our service covers reasonable cleaning and sanitizing of the vehicle, refrigerator and camping gear. If returned in a state requiring excessive cleaning a cleaning fee of up to $200 will be assessed.
We replace and change tires on a regular basis and inspect windshields with each rental. All damages incurred to the tires/wheels and windshield are the customer's responsibility..
Should a breakdown occur, we aim to get you back on the road as soon as possible, and should your vehicle be unavailable overnight due to being held at a repair shop, outside of an at-fault incident, we will refund that day’s rental.
When available, we will provide you with a replacement vehicle and in the unlikely event that the vehicle cannot be fixed or replaced, we will refund the remaining days of the rental agreement and assist you in reaching the nearest destination.
VEHICLE TRANSFERS & ONE-WAY RENTALS
Vehicles must be collected and returned to our predesignated pick-up and drop-off location.
Failure to return to our designated drop-off location may result in a relocation fee being charged of up to $1000.
SMOKING
Smoking of any kind inside our vehicles is strictly prohibited.
Evidence of smoking will incur a $500 cleaning fee and be assessed to the renter’s credit card upon return of the vehicle.
PETS
Due to the limited space in our vehicles, pets are not allowed.
CITATIONS & TOLLS
If we are notified by authorities that we may be responsible for payment of a Citation, a $50 processing fee will be charged for each such notification.
If we pay any one of the Citations, you authorize us to charge all such payments and all processing fees to the credit/debit card you used to pay for this rental.
VEHICLE CONSULTATION
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips. Please plan on about 45 minutes for this orientation session.
TERMS AND CONDITIONS
Please view our complete terms and conditions here: https://www.alaskaoverlander.com/uploads/b/67a65400-4e2c-11eb-8630-3391dce56104/Terms%20and%20Conditions_ODkzMj.pdf
Rev. January 2022
Cancellation Policy
Please note the following deposit, payment, and cancellations terms:
• A non-refundable deposit of 25% of the total booking is required to secure a rental.
• Reservations cancelled within 48 hours of booking receive a full refund of deposit amounts.
• 100% of the rental balance is due 30 days prior to pick-up and is non-refundable.
• Rescheduling requests may be subject to additional fees. Rescheduling requests within 30 days of departure will be considered cancellations.
• All cancellations and rescheduling requests must be submitted in writing to Alaska Overlander.
While we understand that plans can and do change, often due to unforeseen and sometimes unpleasant events, our cancellation terms are final and binding. We highly recommend all rental clients consider purchasing traveler's insurance to protect themselves from last-minute cancellations. Certain extenuating circumstances may at times impact these Terms and we reserve the right to amend them at any time, so please check our website periodically to stay up-to-date.